Terms & Conditions
Terms & Conditions
Our aim is to provide an enjoyable experience for the whole community. Your cooperation helps us achieve this.
Agreement to conditions — By purchasing tickets, you agree to abide by these rules and conditions.
Directions from staff — It is a condition of entry that patrons follow all instructions given by Theatre staff.
Ticket check — Tickets must be presented for entry at the door.
Respect for others — Once a show has commenced, talking, texting or otherwise disturbing fellow guests is not permitted. If you disturb others, you may be asked to leave and will forfeit your ticket with no refund.
No recording — No recording on any type of device (audio, video or images) is allowed.
Devices — All mobile phones and devices must be switched off or set to silent before entering the auditorium.
Minors — No unaccompanied minors into the Theatre. Minors (under 18) must be accompanied by an adult.
Seated venue — We are a seated venue. Patrons must remain in their seats unless entering or exiting the Theatre. There is no dance floor.
Feet on seats — No feet or shoes on seats.
Food & drink — All food and/or drink taken into the auditorium must be purchased at the Theatre.
Licensed venue / alcohol — We are a licensed Theatre and there is no BYO permitted. Only alcohol purchased on-site may be consumed on the property. Any alcohol brought into the Theatre not served by us will be kept in our storeroom for collection at the end of the session.
Bags — Larger bags may be requested not to be taken into the auditorium and may be left in storage and collected at the end of the session. Management reserves the right to inspect bags and refuse entry to any patron carrying prohibited items. No backpacks, large bags or shopping bags are permitted inside the Theatre.
Single-seat gaps — Many of our shows sell out, so please do not leave single seats between bookings. Our system may move your seats to avoid single-seat gaps; if your seats are moved you will receive an email with your new seat numbers.
Seat reallocation — We reserve the right to re-allocate or move bookings if required, which we will do as minimally as possible.
Last Chance Seats — To maximise access, we may release temporary “Last Chance Seats” in the back wings (non-standard seats), indicated as S2–4, S14–16 and T1–4, T14–17.
Accessibility — The Theatre offers step-free access from the footpath to seating, with wheelchair spaces and hearing-aid devices available. Please advise any access requirements when booking so we can best accommodate your needs.
Punctuality / latecomers — Please arrive at least 15 minutes before the show. Latecomers may not be admitted until a suitable break in the performance, at staff discretion.
Refunds & transfers — All ticket sales are final. Tickets are non-refundable and non-transferable, except as required under Australian Consumer Law.
Third-party offers — Groupon, Entertainment Book, complimentary vouchers and similar external offers are not valid for sessions deemed special events such as live concerts, special events, specialty screenings, festivals, or externally organised films. External offers must be used as per their individual terms and conditions and expiry dates and cannot be redeemed online.
Ticketing platform — We use Humanitix as our portal for live music and some event tickets.
Authorised sellers only — For your financial safety and to ensure your entry, purchase tickets directly from our website. We cannot honour tickets bought via third parties.
Risk & liability — The Theatre and its surrounding property are not responsible for loss or injury except as required by law. Patrons enter at their own risk.
Animals — No animals are permitted inside the Theatre, except for approved assistance animals such as guide dogs.
No smoking — The Theatre and its surrounds are a no-smoking public area, including the garden and surrounds. By law, smoking is also prohibited within 4 metres of all doorways.
Aisles — Patrons must not move between rows except via the wide public aisles, which are clearly indicated by aisle lighting.
Refusal of entry / removal — Management reserves the right to refuse entry or remove any patron who does not comply with these conditions or engages in antisocial behaviour. In such cases, tickets will be forfeited with no refund.
Gift Voucher terms & conditions
By purchasing or receiving a gift voucher, you agree to the following terms and conditions:
Vouchers cannot be exchanged for money.
We cannot replace or refund lost or stolen cards. Treat the card like cash & keep it in a safe place.
Website terms & conditions
By using this website, you agree to the following terms and conditions:
Copyright: All content, including text, graphics, logos, images, audio clips, and software on this website, is the property of Avoca Beach Theatre and is protected by Australian and international copyright laws.
Use of Website: You may only use this website for personal and non-commercial purposes. You may not use this website for any illegal or unauthorized purpose.
Ticket Sales: All ticket sales are final. No refunds or exchanges will be issued, except as required by law. All prices are in Australian Dollars and include GST where applicable.
Age Restrictions: Some movies may be rated for certain age groups. It is your responsibility to ensure that you meet the age requirements before purchasing tickets.
Disclaimer of Liability: Avoca Beach Theatre is not liable for any damages, including but not limited to direct, indirect, incidental, or consequential damages, arising from the use or inability to use this website or any of its content.
Governing Law: These terms and conditions are governed by the laws of New South Wales, Australia.
Privacy policy
This privacy policy explains how Avoca Beach Theatre collects, uses, and protects your personal information.
We are subject to the requirements of the Privacy Act 1988 (Cth).
We recognize the importance of your privacy and your right to control how your personal information is gathered and used. We understand that by sharing your personal details, you place your trust in us, and we take that responsibility seriously.
You are not required to provide any information we request. However, if you choose not to share certain details, we may be unable to offer services or products that rely on that information.
Collection of Information: We may collect personal information such as your name, email address, postcode and phone number when you purchase tickets or sign up for our newsletter as well as when purchasing a voucher.
Use of Information: We use your personal information to process ticket sales, send you email newsletters, and improve our services. We may also use this data to serve you personalised advertisements that are relevant to your interests via Meta (Facebook, Instagram, WhatsApp), Google & other channels.
Additionally, in some cases (mainly live concerts), your information may be shared with performers or their representatives to add you to their email databases for updates or promotions. We do not sell your personal information to third parties, and any sharing is done only as necessary for these purposes.
Security: We take reasonable measures to protect your personal information from unauthorised access or disclosure.
Cookies: We use cookies to personalize your experience on our website and to analyze website traffic.
Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.
Changes to Policy: We reserve the right to change this privacy policy at any time without notification.
If you have any questions or concerns about our terms and conditions or privacy policy, please contact us
If you’d like to see our frequently asked questions, click here
Photography & filming
From time to time, photography and filming may take place in and around Avoca Beach Theatre.
By purchasing a ticket, attending an event or entering the venue, you agree that images, video or audio that may include you can be used by Avoca Beach Theatre for promotional, marketing, social media, website, email, print and publicity purposes.
If you do not wish to be photographed or filmed, please speak to our staff when you arrive. We will do our best to help, although we cannot guarantee you will not appear in crowd shots or background footage.
Parents and guardians should let staff know if they do not want children included in identifiable promotional images.
Disturbance
Everyone has the right to quiet enjoyment of their entertainment options here at the Theatre. Anything that disturbs others will be requested to stop by the staff, and if the behaviour continues, the patron/s will need to leave immediately. All patrons need to follow instructions given by our staff.